![]() ![]() ![]() In addition to having advanced methods for deterring, detecting and preventing financial crime, we seek to educate our customers about the types of scams we know to exist so they can protect themselves and their loved ones. We recognise that fraud is increasingly sophisticated and has a devastating impact on victims. Protect – We will continuously optimise our fraud prevention systems, ensuring customers remain protected Where fraud does happen, we safeguard our customers via our unique Fraud Refund Guarantee.Pursue – We will hunt down criminals that defraud TSB or our customers, ensuring that we maintain our strong relationships with law enforcement to bring fraudsters to justice. This will include emails, social media, warnings in the banking journey and fraud awareness workshops held in local communities. ![]() TSB has a straightforward fraud strategy: Prevent – we will continuously educate customers about the dangers of fraud and how to prevent it. We are continuously making investments in technologies, processes, and people to protect our customers and the wider financial system from fraud, cyber and financial crime.From password protection to advanced encryption technology, we use highly sophisticated fraud detection systems and technologies to keep your personal details and your money safe. Protecting our customers and their money is an absolute top priority for us. ![]()
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